My Fit Food

Privacy Policy

Last updated: 2 October 2026

This Privacy Policy explains how My Fit Food collects, uses, stores, and protects information when you use our website, place an order, contact us, or participate in our Instagram Tag & Earn promotion.

1. Information we collect

Depending on how you use My Fit Food, we may collect information such as your name, mobile phone number, email address, delivery details, order information, and information you provide when contacting us.

If you participate in Instagram Tag & Earn, we may also receive or record information associated with the Instagram interaction, such as your Instagram username, Instagram content or post/reel URL, media or comment identifiers, and the date and status of the interaction.

2. Instagram and Meta information

Our Instagram Tag & Earn feature uses Meta/Instagram services to identify eligible interactions with the My Fit Food Instagram account. We use this information to create a pending review for our team and, only after manual approval, provide the promotional claim flow.

Instagram does not provide us with your private mobile phone number simply because you tag our account. If you choose to claim an approved promotion, you provide your My Fit Food mobile number yourself. We use that number to match the claim to an existing My Fit Food customer record.

3. How we use information

To process and manage orders and customer accounts.
To provide customer support and respond to requests.
To administer promotions, including Instagram Tag & Earn.
To prevent duplicate, fraudulent, or unauthorized promotional claims.
To maintain and improve our website, services, and customer experience.
To comply with applicable legal and regulatory obligations.

4. Promotional claims

For an approved Instagram Tag & Earn claim, we may store the claim status, the customer mobile number used for the claim, the promotional code issued, and the applicable start and expiry dates. A promotional reward is not created merely because an Instagram interaction is received; our team reviews the interaction first.

5. Sharing of information

We may use service providers that help us operate our website, database, payments, communications, hosting, analytics, and integrations. We may also disclose information when required by law or when reasonably necessary to protect our customers, business, systems, or rights.

We do not sell customer personal information as part of the services described on this page.

6. Data security

We use reasonable technical and organizational safeguards designed to protect information from unauthorized access, alteration, disclosure, or destruction. No internet-based service can guarantee absolute security.

7. Data retention

We retain information for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining business and transaction records, resolving disputes, preventing fraud, and meeting legal obligations. Retention periods may vary by the type of information.

8. Your choices and requests

You may contact My Fit Food to ask about the personal information we hold about you, request correction of inaccurate information, or ask questions about how your information is used. Some information may need to be retained where required for legal, accounting, security, or transaction purposes.

9. Cookies and similar technologies

Our website may use browser storage, cookies, or similar technologies to remember preferences, maintain functionality, support checkout, and understand how the site is used. You can control some browser storage and cookie settings through your browser.

10. Children

Our services are not directed at children. We do not knowingly request personal information from children for the purpose of creating promotional claims or customer accounts.

11. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, or legal requirements. The updated version will be posted on this page with a revised “Last updated” date.

12. Contact

If you have a privacy question or request, please contact My Fit Food through the contact/support channel provided on our website. Please do not send passwords, payment card details, or other highly sensitive information through an ordinary support message.